Terms & Conditions
The legal framework governing our cleaning services across Dubai and Sharjah, UAE.
These Terms and Conditions were last updated on May 2, 2026. By booking our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
1. Company Information
Sea Palmz Cleaning Services LLC ("Sea Palmz," "we," "us," or "our") is a limited liability company registered and operating in the United Arab Emirates. Our primary operations are based in Dubai (Deira, Port Saeed) and Sharjah (Alkhan and Hay Hoshi). These Terms and Conditions govern all cleaning services provided by Sea Palmz to our clients ("you," "your," or "customer") across Dubai and Sharjah.
2. Service Scope
We provide professional deep cleaning services for residential villas, apartments, offices, kitchens, Clinics, and upholstery including sofas, mattresses, carpets, and curtains. All services are performed at the customer's specified location within our service areas. The specific scope of work will be agreed upon before the service begins. Any additional services requested on-site may incur extra charges subject to customer approval.
3. Booking & Scheduling
Bookings can be made via phone, WhatsApp, or our website contact form. A booking is confirmed only upon receipt of our confirmation message. We offer same-day, next-day, and scheduled appointments subject to availability. Our operating hours are 8:00 AM to 11:00 PM, seven days a week. We recommend booking 24-48 hours in advance for guaranteed availability, especially during weekends and public holidays.
4. Cancellation & Rescheduling
Customers may cancel or reschedule a booking free of charge if notice is provided at least 4 hours before the scheduled appointment. Cancellations made with less than 4 hours' notice may be subject to a cancellation fee of 50 AED to cover allocated team costs. No-shows (where our team arrives at the confirmed location and cannot access the property or the customer is unavailable) will be charged the full quoted amount.
5. Pricing & Payment
All prices are quoted in UAE Dirhams (AED) and are inclusive of applicable taxes. A final quote is provided after assessing your space and requirements — either in person or via photos/video call. Payment is due upon completion of the service and customer satisfaction confirmation. We accept cash, bank transfer, and all major payment methods. For commercial and recurring contracts, payment terms will be specified in the service agreement.
6. Customer Responsibilities
You must ensure our team has safe access to your property at the scheduled time. Please secure valuables, jewelry, cash, and sensitive documents before our arrival. While our team exercises utmost care, we are not liable for items not properly secured. Please inform us in advance of any delicate surfaces, antique furniture, or special handling requirements. For office and clinic cleaning, the customer must ensure any confidential materials are stored securely.
7. Service Exclusions
Our deep cleaning services do not include: exterior building cleaning or facade work, cleaning of hazardous materials (asbestos, biohazards, chemical spills), pest control, repair or restoration of damaged surfaces, cleaning of areas requiring specialized industrial equipment, or any activity requiring permits beyond standard cleaning. We do not move heavy furniture or appliances unless pre-arranged. Ceiling and high-access cleaning is limited to safely reachable areas.
8. Satisfaction Guarantee
We stand by the quality of our work. If you are not satisfied with any area of the completed service, notify our team supervisor immediately before they leave the premises. We will re-clean the specific area at no additional charge. Re-clean requests reported after our team has departed must be made within 24 hours of service completion and will be assessed on a case-by-case basis.
9. Damage & Liability
Sea Palmz exercises professional care in all cleaning operations. In the rare event that damage occurs due to our team's actions during the service, we will assess the situation fairly. Claims for damage must be reported within 24 hours of service completion with photographic evidence. Our liability is limited to the value of the service fee paid for the specific booking. We are not liable for pre-existing damage, structural defects, or damage resulting from faulty installation of fixtures, furniture, or appliances. We are not liable for items not disclosed as fragile or valuable prior to service.
10. Team Conduct & Safety
All Sea Palmz team members wear branded uniforms and carry identification. They are trained in health and safety protocols in accordance with UAE regulations. Customers have the right to request identification at any time. Our team will not consume food or beverages on customer premises, use customer facilities, or engage in any activity beyond the agreed scope of work. Smoking is strictly prohibited during working hours.
11. Privacy & Data Protection
We collect only the information necessary to provide our services — name, contact details, address, and service preferences. Your personal data is used solely for service delivery and communication. We do not share, sell, or disclose customer information to third parties except as required by UAE law. Photos taken during service (for quality assurance or before/after comparisons) are taken only with your explicit consent. Cookies and analytics: this website uses a small number of analytics cookies to understand how visitors find and use our pages, so we can improve them. These cookies record anonymous, aggregated behaviour — pages viewed, which buttons are tapped, the language chosen — and are never linked to your name, email address or phone number. We do not use advertising or profiling cookies, and we do not sell or share your data with advertisers. You may decline analytics cookies using the notice shown on your first visit, or clear them at any time through your browser settings; declining does not affect any part of the website's functionality. Where you contact us through the website form, your details are transmitted by email to our team and are handled under this policy. Our processing of personal data is carried out in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
12. Force Majeure
Sea Palmz shall not be held liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to: severe weather conditions, government restrictions, pandemic-related regulations, road closures, vehicle breakdowns, or any other event that prevents safe access to or completion of the service. In such cases, we will reschedule at the earliest available opportunity at no additional cost.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the jurisdiction of the courts of Dubai or Sharjah, as applicable.
14. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. The most current version will always be available on our website. Material changes will be communicated to existing customers via WhatsApp or email where contact details are available. Continued use of our services after changes constitutes acceptance of the updated terms.
15. Contact Us
For questions about these Terms and Conditions or any aspect of our service, please contact us:
Sharjah – Alkhan: Al Khalidiya, Al Khan Corniche St
Sharjah – Hay Hoshi: Al Badee Suburb
Have Questions About Our Terms?
We are happy to clarify any aspect of our Terms and Conditions. Contact us via WhatsApp or phone — we respond within 30 minutes.