Questions & Answers

Three things set us apart. First, our mixed-nationality team speaks both English and Arabic fluently, so communication is never an issue. Second, we operate from three locations — Dubai HQ, Sharjah Alkhan, and Sharjah Hay Hoshi — which means faster response times and local area knowledge. Third, every cleaner is background-checked, undergoes 40+ hours of training, and wears a branded uniform. We do not send random freelancers to your door — we send professionals.

No, we bring everything. Our team arrives fully equipped with professional-grade cleaning machines, eco-friendly cleaning solutions, microfiber cloths, extendable dusters, steam cleaners, and specialized tools. You do not need to lift a finger or provide anything. Our products are non-toxic, biodegradable, and safe for children, pets, and people with allergies.

Every team member goes through a strict background check before joining Sea Palmz. They wear our branded uniforms and carry identification. We are a fully licensed UAE company, meaning your property is handled with care and accountability. Many of our clients leave us working in their homes while they are at the office, and we have key-handling protocols for regular customers. Trust is earned — and we have earned it from over 150 families and businesses across Dubai and Sharjah.

Yes, same-day service is available across all our locations, subject to crew availability. For guaranteed same-day booking, we recommend calling before 12:00 PM. Our Dubai HQ and Sharjah teams are on standby daily, and because we have three locations, we can usually dispatch the nearest crew to you within 60 to 90 minutes.

It depends on the size and condition. A 3-bedroom villa usually takes 5 to 7 hours. A larger 5-bedroom villa with a garden and pool area can take 8 to 10 hours. We send a team, not just one person, so the work is done efficiently. We will give you a precise time estimate when you book based on your villa size and specific requirements.

Yes, absolutely. For villa and apartment deep cleaning, we move sofas, beds, wardrobes (where safely possible), and appliances to clean behind and underneath them. These are the areas where the most dust and grime accumulate, and they are often neglected during regular cleaning. We move everything carefully and return it to its original position.

Yes. We use pH-neutral, stone-safe cleaning solutions specifically formulated for marble, granite, and quartz countertops. Our degreasing agents are powerful on grease but gentle on surfaces. We also seal countertops upon request to protect them from future staining. Our team is trained to identify countertop materials and use the appropriate products.

Absolutely. Most of our corporate clients prefer after-hours cleaning to avoid disrupting their teams. We work from 6:00 PM onwards on weekdays and are available full days on Fridays and Saturdays. We can also set up recurring weekly or monthly deep cleaning schedules for offices, clinics, and retail spaces.

Yes. Our upholstery cleaning is done on-site using portable hot water extraction equipment. We protect your floor with waterproof sheets, treat stains with fabric-specific solutions, extract dirt and moisture, and set up air movers to speed drying. Most sofas are dry within 3 to 4 hours. We handle leather, microfiber, velvet, and all common upholstery fabrics.

The fastest way is to call or WhatsApp us on +971 50 631 1450. We respond within 30 minutes during business hours. You can also fill out the contact form on our website with your details, and we will call you back with a free quote. For regular clients, we offer direct booking through WhatsApp with confirmed time slots.

We need to know the type of property (villa, apartment, office, or clinic), the number of rooms, the service you need, your location in Dubai or Sharjah, and any specific concerns (stains, post-construction mess, move-in/move-out). Photos via WhatsApp help us give the most accurate estimate. Our quotes are fixed — what we quote is what you pay.

You are welcome to be present, but it is not required. Many of our clients provide access instructions, leave a key with building security, or give us a spare key. We conduct a walk-through inspection with you after the cleaning is complete, either in person or via a video call, to make sure you are fully satisfied before we leave.

Your satisfaction is 100% guaranteed. If any area does not meet your expectations, tell us immediately and we will re-clean it on the spot at no extra charge. If you discover something after we leave, call us within 24 hours and we will return to fix it. We do not consider the job done until you are happy.

Our Dubai HQ in Deira serves all Dubai communities including Jumeirah, Dubai Marina, Umm Suqeim, Al Safa, Al Wasl, Business Bay, Mirdif, Nad Al Sheba, Al Warqa, Dubai Creek Harbour, and Dubai Festival City. If your area is not listed, call us — we cover all of Dubai and will confirm availability.

We have two Sharjah locations. Sharjah Alkhan serves Al Khan, Al Taawun, Maryam Island, Al Mamzar, Al Majaz, Al Khalidiya District, and Al Heera Suburb. Sharjah Hay Hoshi serves Hay Hoshi, Al Noaf, Al Qarayen, Siyouh Suburb, Tilal, Hay Barashi, and Al Rahmania Suburb. Together, we cover the full breadth of Sharjah.

Yes, we regularly clean properties in border areas like Al Nahda and Al Qusais. Because we have teams on both sides of the emirate border, we can dispatch whichever crew is closest to you, ensuring the fastest possible arrival time.

No. All areas within our served zones in Dubai and Sharjah are charged at the same rate. We only have a small travel surcharge for properties located significantly outside the city limits of either emirate, and we will always inform you of this in advance in your quote.

Our mixed-nationality team speaks English and Arabic fluently. Many of our cleaners also speak Hindi, Urdu, Tagalog, and Malayalam. When you book, let us know your preferred language and we will assign a team that can communicate clearly with you. Language barriers are never an issue at Sea Palmz.

Yes. Our clinic cleaning specialists undergo additional training in healthcare cleaning protocols, including cross-contamination prevention, PPE usage, and proper handling of clinical waste. We use hospital-grade disinfectants approved by UAE health authorities and provide compliance documentation after every clean.

Absolutely. We use 100% eco-friendly, non-toxic, biodegradable cleaning products that are certified safe for infants, children, pets, and people with asthma or allergies. We never use bleach, ammonia, or harsh chemicals in residential spaces unless specifically requested for mold treatment.

Yes. Sea Palmz Cleaning Services LLC is a fully licensed company operating in Dubai and Sharjah, UAE. We maintain all required municipal and trade licenses for cleaning services. All work is performed by trained professionals following UAE health and safety standards.